Refund policy
Refund & Replacement Policy
Every mango we sell is grown on our own trees in Merritt Island, Florida, and sold as a pre-order for the coming season. Fresh fruit is perishable, so we can't accept returns. Instead, when something goes wrong we make it right with store credit or a replacement box, as described below. Questions? Email chris0042@gmail.com.
1. Damaged, spoiled or overripe on arrival
If your box arrives crushed, leaking, moldy, bruised through, or already overripe, email us clear, well-lit photos of the box and every affected mango within 48 hours of delivery (the USPS delivery scan sets the clock). Include your order number. Once we've reviewed the photos, we'll offer store credit or a replacement box for the affected fruit. We do not give cash refunds for damaged or spoiled fruit.
2. Fruit that won't ripen, or problems inside the fruit
Our mangoes often arrive firm; that's normal and not a defect. Let them sit at room temperature until they give slightly and smell sweet (see our ripening tips). If a mango fails to ripen or shows internal problems when you cut it, email photos (including the cut fruit) within 5 days of delivery. Approved claims receive store credit or a replacement.
3. Box lighter than stated
Small Boxes hold 4–5 lb of fruit and Large Boxes hold 8–10 lb. If yours comes in under the stated range, send a photo of all the fruit on a scale within 48 hours of delivery and we'll make up the difference with store credit or extra fruit.
4. Short harvest: when we can't fill your pre-order
Weather, storms and crop loss can leave us short on a variety, so we can't guarantee every variety on every pre-order. Orders are filled first come, first served. If we can't fill your box, we'll email you before the season's shipping ends and you choose one of:
- a substitute variety from what's ripe on our trees, or
- store credit for the full amount you paid for that box (it can be used on any future order, including next season's pre-orders).
We do not give cash refunds for short harvests. If your order includes other varieties, those still ship as planned.
5. Cancelling an order
You can cancel a pre-order any time before it ships by emailing us. We'll refund the purchase price minus a $10 cancellation fee. Once a box has shipped, it can't be cancelled. If we have already emailed you that your variety came up short, that box is covered by the short-harvest terms above (substitute variety or store credit) instead.
6. Changing an order
Need a different variety or box size? Email us before your box ships. Changes depend on availability. If the new box costs more, we'll send you an invoice for the difference; if it costs less, we'll issue the difference as store credit.
7. Shipping address, travel and delivery problems
- Please double-check your shipping address at checkout. Changing the address in your account does not change orders you've already placed, so email us with any address change before your box ships.
- Going to be away? Tell us your dates and we'll hold your box until you're back, if the harvest allows.
- If a box can't be delivered because of an incorrect or incomplete address, or isn't picked up or brought inside promptly after delivery, we can't offer credit or a replacement.
- If tracking shows "delivered" but you don't have your box, check with neighbors and your local post office, then email us within 7 days of the delivery scan. We'll help with the USPS claim and decide on credit or a replacement once it's resolved.
- We don't ship to California, Alaska, Hawaii, U.S. territories, or international addresses.
8. How store credit works
Store credit is issued as a gift card code by email, has no expiration date, and can be used on any product in our store.
9. Fees
The only fee we charge is the $10 cancellation fee in section 5. There are no restocking or return fees.
All claims are reviewed case by case based on the photos and information you send. We decide approved claims at our discretion, but we promise to treat you fairly.
Merritt Island Mangoes, Merritt Island, Florida